Refund Policy

Last updated: December 1, 2024

Our Commitment to You

At Lilly Cosmetics, we want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we're here to help.

Eligibility for Refunds

You may be eligible for a refund if:

  • Your order arrives damaged or defective
  • You received the wrong product
  • The product doesn't match the description on our website
  • You request a refund within 30 days of delivery

How to Request a Refund

  1. Contact our customer service team at lillycosmeticsecommercepvtltd@gmail.com
  2. Include your order number and reason for the refund request
  3. Attach photos if the product is damaged or defective
  4. Wait for our team to review your request (1-2 business days)

Refund Processing

Once your refund is approved, it will be processed within 5-7 business days. The refund will be credited to your original payment method. Please note that it may take additional time for the refund to appear in your account depending on your bank or payment provider.

Non-Refundable Items

  • Gift cards
  • Sale or clearance items (unless defective)
  • Products used more than once for testing
  • Products without original packaging

Questions?

If you have any questions about our refund policy, please don't hesitate to contact us at hello@lillycosmetics.com or call us at +91 8097899448.